Service Process
High-quality radiators and fans are widely recognized by customers around the world
EVERCOOL is widely recognized by customers all over the world for its high-quality radiators and fans.
In order to better serve customers and let you know more about EVERCOOL's services, please refer to our service process.
Inquiry Process
EVERCOOL radiators and fans can be customized according to your needs. In order to understand your needs accurately and provide you with faster and better services, the following is EVERCOOL quotation process and related matters.
Inquiry Notes:
Please inform us of your specific requirements, including product size, model, application, etc., and also provide photos for our reference.
If it is a fan product, please inform us of the fan's operating environment, bearings, terminal specifications, and wire length, or provide photos and specifications for reference, so that our company can quickly understand your needs.
Product Details Discussion and Quotation:
Our engineering and sales personnel will discuss and confirm the required product specifications and details with you. After the confirmation is completed, a product quotation will be provided. The quotation will include information such as product unit price, specification and delivery date.
Sample Production and Testing:
After the two parties confirm that there is no problem with the specifications and details, EVERCOOL will make samples for testing to ensure that the heat dissipation capability and details of the product meet customer needs.
Order Production Process
Order Confirmation
After receiving the customer's order, the salesperson will reply to the customer within 2 days with a PI, which contains all the information in the order,
Please reconfirm the product unit price, shipping date, shipping method and payment terms, etc.,
After confirming that everything is ok, please sign the PI back to us, and we will arrange the factory to produce the products you need.
Product Production
According to PI requirements, production, quality control and testing are carried out. The general manufacturing time of products is 4 weeks.
Pay Before Shipping
The salesperson will notify the customer of the estimated delivery date one week before the product is completed, please complete the remittance before delivery.
Provide Shipping Related Information
EVERCOOL will provide you with shipping photos, Invoice, Packing List and other related shipping documents before shipping.